Front Desk Best Practices October 14 Sheri Smith, FACMPE Senior Medical Practice Consultant

Front Desk Best Practices

Overview: This session discusses the importance of creating a good first impression and outlines best practices for front desk work flow and efficiencies.

Objectives:

• Emphasize the value of customer service and patient satisfaction
• Identify the tasks and challenges faced by team members
• Provide a foundation of important elements of front office performance

Delivery: Conferences, Physician Practice, Virtual

Audience:  Physicians, Managers, and Front Desk Supervisors

Approximate Length: 1 hour