Dealing with Difficult Patients Laura Watkins SVMIC Practice Consultant

Dealing with Difficult Patients
Laura Watkins SVMIC Practice Consultant

Overview: This program outlines the classic types of difficult patients, the warning signs for each and the reasons behind the behavior. Tips for managing each patient type will be offered. Included are suggestions for managing threatening patients, complaints and developing a patient centered practice.

Objectives:

• Outline typical characteristics of difficult patients

• Specify triggers that play a role in the creation of an “angry” patient

• Illustrate the value of listening and empathy in communication

Online only. Link will be emailed one day prior. 

For MetroCare Physicians members and staff 1 hour CEU available