Patient Experience: Why It is More Than Customer Service
Rana McSpadden, FACMPE, CPC, CEMA    SVMIC Medical Practice Consultant

As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. At the conclusion of this session, participants should be able to identify the components to patient engagement; recognize the need to transition from measuring patient satisfaction to patient experience; and understand the importance of patient experience to the practice’s financial wellbeing.

Date: Thursday April 3
Time: NOON
Location: online only.

Link will be emailed to registrants one day prior **This course is open only to participating MetroCare physician members and their staff.Contact Person:         Donna Pendergrass 901-261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it. ;  ***** 1 CEU hours available *****

CODING CARDIOLOGY in 2025 Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA
This ICD-10-CM and CPT-4 training session reviews in detail the coding processes, rules, and regulations for cardiac diseases, conditions, and disorders E&M and procedures..
We will also review chapter specific terminology with anatomy of body systems and will include coding conventions, sequencing guidelines and rules.
Please send your specific coding problems and questionsto This email address is being protected from spambots. You need JavaScript enabled to view it. to be addressed by Karen during class.Please de-identify/remove any patient protected health information if you send clinic notes.Coding exercises are an important section of the class and will assist in reinforcing the material covered. Please bring your ICD-10-CM and CPT-4 manuals to class for participation in the exercises.

Date: Friday, April 4

Time: 9:00 AM – 12:00 PM

Location: Online only. Zoom link will be emailed to registrants one day prior
**This series of courses is open only to participating MetroCare Physicians members and their staff.
3HOURS CEU available

CODING the GASTROINTESTINAL SYSTEM in 2025 Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA 

This ICD-10-CM and CPT-4 training session reviews in detail the coding processes, rules, and regulations for digestive system diseases, conditions, and disorders. We will also review chapter specific terminology with anatomy of body systems and will include coding conventions, sequencing guidelines and rules.Coding exercises are an important section of the class and will assist in reinforcing the material covered.   Please bring your ICD-10-CM and CPT-4 manuals to class for participation in the exercises.Please send This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. your specific coding problems and questions to be addressed by Karen during class.  Please de-identify/remove any patient protected health information if you send clinic notes. 

Date:              Friday, April 4           

Time:              1:00 p.m. to 4:00 p.m.                        

Location:     online only. Link will be emailed to registrants one day prior.**This series of courses is open only to participating MetroCare Physicians members and their staff.3 hours CEU available

CODING CONDITIONS OF THE EYE IN 2025
Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA

This class will review coding processes, rules, and regulations related to conditions of the eye, along with chapter specific terminology with anatomy of body systems and will include coding conventions with special attention to sequencing guidelines and rules. Frequently used diagnoses for disorders, diseases, and conditions of Ophthalmology will be reviewed. Practice coding exercises will be an important section of the class and will assist in reinforcing the material covered.   Please have your CPT4 and ICD-10-CM manual for participation in the exercises. 

Date:             Friday, April 11           

Time:             9:00 p.m. to 12:00 p.m.                            

Location:      online only. Links will be emailed to registrants one day prior

3 hrs CEUs will be available.**This series of courses is open only to participating MetroCare Physicians members and their staff.Contact Person: Donna Pendergrass 261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it.

3 Hours on Modifiers and Place of Service in 2025
Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA

Proper use of modifiers and correct place of service all affect reimbursement for services. Understanding how and when to use modifiers is imperative to relate this additional information not included in procedure codes. Place of service codes will also be discussed with some attention to recent telehealth changes. Join expert Karen Scott for this three hour review of new information as well as coding guidelines reinforcing coding knowledge to properly report services.Bring your CPT4 manual for class exercises.

Date:               Friday, April 11           

Time:               1:00 a.m. to 4:00 p.m

Location:    Online webinar only. Link will be emailed one day priorContact Person: Donna Pendergrass                           This email address is being protected from spambots. You need JavaScript enabled to view it.***** 3 hrs CEU clock hours available *****