Patient Experience: Why It is More Than Customer Service
Rana McSpadden, FACMPE, CHPC, CPC – Medical Practice Consultant, SVMIC

As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. At the conclusion of this session, participants should be able to identify the components to patient engagement; recognize the need to transition from measuring patient satisfaction to patient experience; and understand the importance of patient experience to the practice’s financial wellbeing.

Date: Thursday July 23
Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available

DEFENSE AGAINST DOWNCODING: Reporting E & M Levels 4 and 5 in 2026

August 6

Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA

Physicians: We want to help you continue to be paid appropriately for all of the work that you do to provide the best care for your patients. New tactics are being used by payers to lower the E&M levels that you report and pay at that level without even considering additional documentation.

Karen will review in detail and lead a discussion around what constitutes E&M levels 4 and 5 and how you can best document to protect your claims coding based on medical decision making. Time documentation will also be discussed.

Due to the brief time scheduled for this session, please try to log in on time so that we may start promptly.
 
Attention will be given to definitions and details of level determining elements of problems, data, and risk 

Dates:               July 21 OR   Aug   6                 

Time:               12:15 p.m. to 1:00 p.m.  WE WILL START PROMPTLY AT 12:15                  

 Location:        Online only. Link will be emailed to registrant 1 day prior.

**This course is open only to participating MetroCare Physicians members and their staff. 1 hours CEUs will be available.

Contact Person: Donna Pendergrass

   901-261-7796

   This email address is being protected from spambots. You need JavaScript enabled to view it.

Dissecting & Coding Op Notes 2026- Repeat

Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA

**** This is a repeat of our March class for those who missed it or want a refresher
CEU will only count for once a year attendance***

The operative report is a blueprint to communicate the specific details of a procedure. It relates to coders the pieces of the procedure such as approach, device, body area/part, final diagnosis, and more.  Understanding how to dissect the report in order to find the details necessary in selecting the correct codes is essential.  Join this class to review the process aiding in:

• Ensuring coding accuracy
• Relating risk factors through patient co-morbidities
• Reporting services correctly for appropriate reimbursement
• Being prepared for an audit

Bring your CPT4 and ICD-10 CM manuals to class for class exercises.

Date:               Friday, August 7

Time:               9:00 a.m.- 12:00 p.m.

Location:         online. Link emailed one day prior.

 3 CEUs will be available

**This series of courses is open only to participating MetroCare physician members and their staff. ****

Coding for Urinary and Male Genital Systems 2026

Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA

**** This is a repeat of our March class for those who missed it or want a refresher
CEU will only count for once a year attendance***

Revisit CPT and diagnosis coding with Karen Scott for the urinary and male genital system. Sharpen your coding skills to ensure selection of the appropriate codes for optimum reimbursement and coding compliance when reporting excisions, repairs and other procedures of the urinary system involving the male genital system. The section will include discussion of codes and documentation needed to support their use.

Problematic areas and common errors will be covered.

If there are applicable topics or questions that you wish to be addressed, please forward those at least a week prior to the session to make sure they are covered.

Date:              Friday, August 7, 2026

Time:               1:00 p.m. to 4:00 p.m.

Location: online. Link emailed one day prior.

**This series of courses is open only to participating MetroCare physician members and their staff.        3 hours CEU available

Contact Person: This email address is being protected from spambots. You need JavaScript enabled to view it.

***** CEU hours available *****

MAJOR MATERNITY CODING CHANGES FOR 2027:
Lunchtime  program

Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA

The AMA and ACOG have announced sweeping changes to coding for maternity care for 2027.
NO more globals!

This session will discuss the comprehensive overhaul of coding for:

Antepartum

Labor Management

Delivery Services

Postpartum Care

Date: August 12

Time: 12:15 to 1:00

Location: Online only. Link will be emailed to registrants one day prior to event.

1 hour CEU will be available for certified coding or mgt

**This series of courses is open only to participating MetroCare Physicians members and their staff.