Upcoming events
| Event Date | 07-17-2026 9:00 am |
| Event End Date | 07-17-2026 12:00 pm |
| Cut off date | 07-16-2026 4:00 pm |
| Capacity | Unlimited |
| Registered | 3 |
| Individual Price | Free |
| Event Date | 07-17-2026 1:00 pm |
| Event End Date | 07-17-2026 4:00 pm |
| Cut off date | 07-17-2026 10:00 am |
| Capacity | Unlimited |
| Registered | 3 |
| Individual Price | Free |
DEFENSE AGAINST DOWNCODING: Reporting E & M Levels 4 and 5 in 2026
July 21
Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA
Physicians: We want to help you continue to be paid appropriately for all of the work that you do to provide the best care for your patients. New tactics are being used by payers to lower the E&M levels that you report and pay at that level without even considering additional documentation.
Karen will review in detail and lead a discussion around what constitutes E&M levels 4 and 5 and how you can best document to protect your claims coding based on medical decision making. Time documentation will also be discussed.
Due to the brief time scheduled for this session, please try to log in on time so that we may start promptly.
Attention will be given to definitions and details of level determining elements of problems, data, and risk
Dates: July 21 OR Aug 6 OR Aug 12
Time: 12:15 p.m. to 1:00 p.m. WE WILL START PROMPTLY AT 12:15
Location: Online only. Link will be emailed to registrant 1 day prior.
**This course is open only to participating MetroCare Physicians members and their staff. 1 hours CEUs will be available.
Contact Person: Donna Pendergrass
901-261-7796
This email address is being protected from spambots. You need JavaScript enabled to view it.
| Event Date | 07-21-2026 12:15 pm |
| Event End Date | 07-21-2026 1:00 pm |
| Cut off date | 07-20-2026 3:00 pm |
| Capacity | Unlimited |
| Registered | 2 |
| Individual Price | Free |
Patient Experience: Why It is More Than Customer Service
Rana McSpadden, FACMPE, CHPC, CPC – Medical Practice Consultant, SVMIC
As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. At the conclusion of this session, participants should be able to identify the components to patient engagement; recognize the need to transition from measuring patient satisfaction to patient experience; and understand the importance of patient experience to the practice’s financial wellbeing.
Date: Thursday July 23
Time: 12PM- 1PM
For MetroCare members and staff only. 1 hour CEU available
| Event Date | 07-23-2026 12:00 pm |
| Event End Date | 07-23-2026 1:00 pm |
| Cut off date | 07-23-2026 10:00 am |
| Capacity | Unlimited |
| Registered | 3 |
| Individual Price | Free |
DEFENSE AGAINST DOWNCODING: Reporting E & M Levels 4 and 5 in 2026
August 6
Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA
Physicians: We want to help you continue to be paid appropriately for all of the work that you do to provide the best care for your patients. New tactics are being used by payers to lower the E&M levels that you report and pay at that level without even considering additional documentation.
Karen will review in detail and lead a discussion around what constitutes E&M levels 4 and 5 and how you can best document to protect your claims coding based on medical decision making. Time documentation will also be discussed.
Due to the brief time scheduled for this session, please try to log in on time so that we may start promptly.
Attention will be given to definitions and details of level determining elements of problems, data, and risk
Dates: July 21 OR Aug 6 OR Aug 12
Time: 12:15 p.m. to 1:00 p.m. WE WILL START PROMPTLY AT 12:15
Location: Online only. Link will be emailed to registrant 1 day prior.
**This course is open only to participating MetroCare Physicians members and their staff. 1 hours CEUs will be available.
Contact Person: Donna Pendergrass
901-261-7796
This email address is being protected from spambots. You need JavaScript enabled to view it.
| Event Date | 08-06-2026 12:15 pm |
| Event End Date | 08-06-2026 1:00 pm |
| Cut off date | 08-05-2026 4:00 pm |
| Capacity | Unlimited |
| Registered | 0 |
| Individual Price | Free |