Reporting E & M Levels 4 and 5 in 2026
 May 20 Lunchtime session to hone your skills

Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA

Physicians: We want to help you continue to be paid appropriately for all of the work that you do to provide the best care for your patients. New tactics are being used by payers to lower the E&M levels that you report and pay at that lower level. AI sisstance makes combing through medical records so much easier to deny for documentation.

Karen will review in detail and lead a discussion around what constitutes E&M levels 4 and 5 and how you can best document to protect your claims coding based on medical decision making. Time documentation will also be discussed.

PLEASE SEND US YOUR TOUGH CASES FOR DISCUSSION AND DE-IDENTIFY THE PHI.      Email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Due to the brief time scheduled for this session, please try to log in on time so that we may start promptly.
 
Attention will be given to definitions and details of level determining elements of problems, data, and risk 

Dates:               May 13 OR 20                 

Time:               12:15 p.m. to 1:00 p.m.  WE WILL START PROMPTLY AT 12:15                  

 Location:        Online only. Link will be emailed to registrant 1 day prior.

**This course is open only to participating MetroCare Physicians members and their staff. 1 hours CEUs will be available.

Contact Person: Donna Pendergrass

   901-261-7796

   This email address is being protected from spambots. You need JavaScript enabled to view it.

Make Kind & Honest Feedback a Team Habit 

Gretchen Napier, MSHA, SHRM-SCP, FACMPE – Senior Medical Practice Consultant, SVMIC

Make Kind & Honest Feedback a Team Habit

One of the primary barriers to effective leadership is lack of effective feedback to staff. The primary reason most leaders do not provide helpful feedback is because it feels uncomfortable. Giving feedback, especially criticism, is painfully difficult, but it is still your duty as a leader to give it. On the other hand, if you deliver the feedback in a harsh or overbearing way, it may do more damage than it helps. You owe it to people to help them improve and to help them improve at the earliest possible moment.

Date: Thursday June 18
Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available

Patient Experience: Why It is More Than Customer Service
Rana McSpadden, FACMPE, CHPC, CPC – Medical Practice Consultant, SVMIC

As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. At the conclusion of this session, participants should be able to identify the components to patient engagement; recognize the need to transition from measuring patient satisfaction to patient experience; and understand the importance of patient experience to the practice’s financial wellbeing.

Date: Thursday July 23
Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available

Revenue Cycle Management
Michael D. Cash, MHSA, FACMPE – Senior Medical Practice Consultant, SVMIC

Revenue Cycle Management

Revenue cycle management is a complex process and encompasses many steps. Optimal performance of a practice’s revenue cycle is critical in achieving maximum financial results. This program provides an overview of the revenue cycle and methods to measure and improve effectiveness.

Date: Thursday August 20
Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available

Navigating the No Surprises Act: Ensuring Compliance and Transparency
Laura Watkins, FACMPE, CPC – Senior Medical Practice Consultant, SVMIC

Navigating the No Surprises Act: Ensuring Compliance and Transparency

The No Surprises Act (NSA) is a crucial piece of legislation aimed at shielding individuals from unexpected medical bills. It specifically prohibits balance billing in certain scenarios and aims to provide greater transparency regarding the costs of medical services. However, the Act is complex, and its implementation has posed significant challenges.

Date: Thursday September 24

Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available