Make Kind & Honest Feedback a Team Habit 

Gretchen Napier, MSHA, SHRM-SCP, FACMPE – Senior Medical Practice Consultant, SVMIC

Make Kind & Honest Feedback a Team Habit

One of the primary barriers to effective leadership is lack of effective feedback to staff. The primary reason most leaders do not provide helpful feedback is because it feels uncomfortable. Giving feedback, especially criticism, is painfully difficult, but it is still your duty as a leader to give it. On the other hand, if you deliver the feedback in a harsh or overbearing way, it may do more damage than it helps. You owe it to people to help them improve and to help them improve at the earliest possible moment.

Date: Thursday June 18
Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available

Patient Experience: Why It is More Than Customer Service
Rana McSpadden, FACMPE, CHPC, CPC – Medical Practice Consultant, SVMIC

As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. At the conclusion of this session, participants should be able to identify the components to patient engagement; recognize the need to transition from measuring patient satisfaction to patient experience; and understand the importance of patient experience to the practice’s financial wellbeing.

Date: Thursday July 23
Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available

Revenue Cycle Management
Michael D. Cash, MHSA, FACMPE – Senior Medical Practice Consultant, SVMIC

Revenue Cycle Management

Revenue cycle management is a complex process and encompasses many steps. Optimal performance of a practice’s revenue cycle is critical in achieving maximum financial results. This program provides an overview of the revenue cycle and methods to measure and improve effectiveness.

Date: Thursday August 20
Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available

Navigating the No Surprises Act: Ensuring Compliance and Transparency
Laura Watkins, FACMPE, CPC – Senior Medical Practice Consultant, SVMIC

Navigating the No Surprises Act: Ensuring Compliance and Transparency

The No Surprises Act (NSA) is a crucial piece of legislation aimed at shielding individuals from unexpected medical bills. It specifically prohibits balance billing in certain scenarios and aims to provide greater transparency regarding the costs of medical services. However, the Act is complex, and its implementation has posed significant challenges.

Date: Thursday September 24

Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available

HR Do’s & Don’ts
Gretchen Napier, MSHA, SHRM-SCP, FACMPE – Senior Medical Practice Consultant, SVMIC

HR Do's & Don'ts

Human resources are one of the most time consuming and frustrating aspects of a manager’s responsibilities. One misstep can lead to a discrimination claim or fine. At the very least, an environment where employees feel the rules are not consistently followed impacts performance and morale. In this session, we provide an overview of the HR basics every manager needs.

Date: Thursday October 22

Time: 12PM- 1PM

For MetroCare members and staff only. 1 hour CEU available