SAVE THE DATE! Return of Steve Adams is back with more for risk coding. More information to come soon. 

Telemedicine in 2022 Presented by: Michael Cash, MHSA, FACMPE Senior Medical Practice Consultant SVMIC

Presented by: Michael Cash, MHSA, FACMPE Senior Medical Practice Consultant SVMIC

This presentation explores the types of telemedicine, application in the medical practice, and reimbursement considerations. This session helps participants understand the potential benefits and challenges of implementing telemedicine in their practice

Objectives:

• Review telemedicine coverage, billing, and types of services
• Review telemedicine laws and state regulations and COVID-19 changes
• Discuss the past, present and future of telemedicine access

Delivery: Conference, Healthcare Associations, Physician Office, Virtual

Audience:  Physicians, Managers, Staff, Others

Approximate Length:  1 hour 

Location: online only. Link will be emailed to registrants one day prior

**This course is open only to participating MetroCare physician members and their staff.

Contact Person:         Donna Pendergrass 901-261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it.

NEW EMPLOYEE HALF DAY WEBINAR WITH SVMIC

This virtual program includes training in three areas most pertinent for all new employees in a medical practice: HIPAA, OSHA, and Dealing with Difficult Patients on May 12 from 9:00 AM-12:00 PM with a 10 minute break between topics. A very simple attendance quiz with questions to be answered during the sessions will be emailed in advance for the participant to print and answer during the course of the webinar. The completed quiz can be submitted to the administrator at the practice as proof of attendance. Incorrect answers can be viewed as a learning opportunity.

HIPAA for the Medical Office (9:00-9:50)

Overview: This presentation focuses on the basics of HIPAA Privacy, risks associated with electronic communication and an overview of the Breach Notification Rule.

Objectives:

• Review the basics of each Rule
• Discover the penalties and enforcement for non-compliance
• Recognize potential breaches of protected health information (PHI)

OSHA for Medical Practice Staff (10:00-10:50)

Overview: This session introduces OSHA and its general requirements in a medical practice setting. This presentation meets the education requirements for OSHA’s Bloodborne Pathogens Standard.

Objectives:

• Review common OSHA rules for medical practices
• Report information on workplace violence, ergonomics, fire, emergency, infectious agents and hazardous communications
• Meet the education requirements for OSHA’s Bloodborne Pathogens including PPE, sharps’ safety, hepatitis vaccinations, exposure incident protocol and other safety measures

Dealing with Difficult Patients (10:50-12:00)

Overview: This program outlines the classic types of difficult patients, the warning signs for each and the reasons behind the behavior. Tips for managing each patient type will be offered. Included are suggestions for managing threatening patients, complaints and developing a patient centered practice.

Objectives:

• Outline typical characteristics of difficult patients
• Specify triggers that play a role in the creation of an “angry” patient
• Illustrate the value of listening and empathy in communication

Front Desk Best Practices 2022 Sheri Smith, FACMPE Senior Medical Practice Consultant

Overview: This session discusses the importance of creating a good first impression and outlines best practices for front desk work flow and efficiencies.

Objectives:

• Emphasize the value of customer service and patient satisfaction
• Identify the tasks and challenges faced by team members
• Provide a foundation of important elements of front office performance

Delivery: Conferences, Physician Practice, Virtual

Audience:  Physicians, Managers, and Front Desk Supervisors

Approximate Length: 1 hour

Disaster Preparation

Rana McSpadden, FACMPE, CPC, CEMA    SVMIC Medical Practice Consultant

Overview: Disasters take many forms. Weather, computer system failures, pandemics and severe staff shortages are but a few, the well-prepared practice executive must consider. In this presentation, addressed are the steps for a successful response and recovery. Also included are the warning signs for workplace violence along with tips to safely navigate such unexpected events.

Objectives:

• Identify what a disaster is and why it is best to be prepared before one happens
• Discuss how to develop disaster and contingency plans
• Address the warning signs and potential responses to workplace violence