Front Desk Best Practices
Sheri Smith SVMIC Medical Practice Consultant
Overview: This session discusses the importance of creating a good first impression and outlines best practices for front desk workflows and efficiencies.
Objectives:
• Emphasize the value of customer service and patient satisfaction
• Identify the tasks and challenges faced by team members
• Offer a foundation of important elements of front office performance
Online only. Link will be emailed one day prior.
For MetroCare Physicians members and staff 1 hour CEU available
Event Date | 05-18-2023 12:00 pm |
Event End Date | 05-18-2023 1:00 pm |
Registration Start Date | 01-13-2023 11:00 am |
Capacity | Unlimited |
Registered | 1 |
Cut off date | 05-18-2023 10:00 am |
Individual Price | Free |
April 2023 ICD-10-CM Coding Updates
brief lunchtime program May 24
Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA
Beginning in 2021, the ICD-10-CM codes began to update biannually with April changes augmenting those Oct 1 code changes. Don’t miss Karen’s review of new April code changes, guidelines, and regulations critical for compliance and revenue preservation.
If you haven’t already done so, please remember to order those new manuals and have them with you for this class.
Dates: May 10 and May 24, 2023
Time: 12:15 p.m. to 1:00 p.m.
Location: Online. Web link and handout will be sent one day prior to the event.
- 1 hrs CEUs
**This series of in-service courses is open only to participating MetroCare Physicians members and their staff.
Contact Person: Donna Pendergrass
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Event Date | 05-24-2023 12:15 pm |
Event End Date | 05-24-2023 1:00 pm |
Registration Start Date | 01-20-2023 11:00 am |
Capacity | Unlimited |
Registered | 0 |
Cut off date | 05-24-2023 10:00 am |
Individual Price | Free |
Burnout: Is It Contagious? What Do We Do?
Melony Hilton SVMIC Medical Practice Consultant
Overview: Physician burnout is reaching new heights and must be addressed before it creates the next crisis in the healthcare industry. This presentation gives an overview of the causes, consequences and possible solutions for physician burnout. It addresses the impact on the physician, the organization, staff and most importantly - the patient.
Objectives:
- Identify the warning signs of stress and burnout that affect the organization
- Discuss the impact of stress, burnout and negative culture on personal and practice performance
- Outline communication and coping techniques to manage personal and organizational culture and influence others
Online only. Link will be emailed one day prior.
For MetroCare Physicians members and staff 1 hour CEU available
Event Date | 06-15-2023 12:00 pm |
Event End Date | 06-15-2023 1:00 pm |
Registration Start Date | 01-13-2023 11:00 am |
Capacity | Unlimited |
Registered | 0 |
Cut off date | 06-15-2023 10:00 am |
Individual Price | Free |
OSHA for Medical Practice Staff
Leslie Snider SVMIC Practice Consultant
Overview: This session introduces OSHA and its general requirements in a medical practice setting. This presentation meets the education requirements for OSHA’s Bloodborne Pathogens Standard.
Objectives:
- Review common OSHA rules for medical practices
- Report information on workplace violence, ergonomics, fire, emergency, infectious agents and hazardous communications
- Meet the education requirements for OSHA’s Bloodborne Pathogens including PPE, sharps’ safety, hepatitis vaccinations, exposure incident protocol and other safety measures
For MetroCare Physicians members and staff 1 hour CEU available
Event Date | 07-27-2023 12:00 pm |
Event End Date | 07-27-2023 1:00 pm |
Registration Start Date | 01-13-2023 10:00 am |
Capacity | Unlimited |
Registered | 1 |
Cut off date | 07-27-2023 10:00 am |
Individual Price | Free |
Payer Recoupments and Audits: Understand and Manage Those Dirty Words
Jackie Boswell SVMIC Medical Practice Consultant
Overview: This session will discuss compliance surrounding payer recoupments and methods to avoid deselection, penalties and fines.
Objectives:
• Identify compliance surrounding billing and overpayments
• Prepare your practice to respond to audit requests
Online only. Link will be emailed one day prior.
For MetroCare Physicians members and staff 1 hour CEU available
Event Date | 08-17-2023 12:00 pm |
Event End Date | 08-17-2023 1:00 pm |
Registration Start Date | 01-13-2023 11:00 am |
Capacity | Unlimited |
Registered | 0 |
Cut off date | 08-17-2023 10:00 am |
Individual Price | Free |