Front Desk Best Practices
Sheri Smith SVMIC Medical Practice Consultant

Overview: This session discusses the importance of creating a good first impression and outlines best practices for front desk workflows and efficiencies.

Objectives:

• Emphasize the value of customer service and patient satisfaction

• Identify the tasks and challenges faced by team members

• Offer a foundation of important elements of front office performance

Online only. Link will be emailed one day prior. 

For MetroCare Physicians members and staff 1 hour CEU available

April 2023 ICD-10-CM Coding Updates
brief lunchtime program May 24

Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA

Beginning in 2021, the ICD-10-CM codes began to update biannually with April changes augmenting those Oct 1 code changes. Don’t miss Karen’s review of new April code changes, guidelines, and regulations critical for compliance and revenue preservation. 

If you haven’t already done so, please remember to order those new manuals and have them with you for this class.

Dates:               May 10 and May 24, 2023

Time:                12:15 p.m. to 1:00 p.m.

Location:        Online. Web link and handout will be sent one day prior to the event.

• 1 hrs CEUs

**This series of in-service courses is open only to participating MetroCare Physicians members and their staff.

Contact Person: Donna Pendergrass

   This email address is being protected from spambots. You need JavaScript enabled to view it.

Burnout: Is It Contagious? What Do We Do?
Melony Hilton SVMIC Medical Practice Consultant

Overview: Physician burnout is reaching new heights and must be addressed before it creates the next crisis in the healthcare industry. This presentation gives an overview of the causes, consequences and possible solutions for physician burnout. It addresses the impact on the physician, the organization, staff and most importantly - the patient.

Objectives:

• Identify the warning signs of stress and burnout that affect the organization
• Discuss the impact of stress, burnout and negative culture on personal and practice performance
• Outline communication and coping techniques to manage personal and organizational culture and influence others

Online only. Link will be emailed one day prior. 

For MetroCare Physicians members and staff 1 hour CEU available

OSHA for Medical Practice Staff
Leslie Snider SVMIC Practice Consultant

Overview: This session introduces OSHA and its general requirements in a medical practice setting. This presentation meets the education requirements for OSHA’s Bloodborne Pathogens Standard.

Objectives:

• Review common OSHA rules for medical practices
• Report information on workplace violence, ergonomics, fire, emergency, infectious agents and hazardous communications
• Meet the education requirements for OSHA’s Bloodborne Pathogens including PPE, sharps’ safety, hepatitis vaccinations, exposure incident protocol and other safety measures

For MetroCare Physicians members and staff 1 hour CEU available

Payer Recoupments and Audits: Understand and Manage Those Dirty Words
Jackie Boswell SVMIC Medical Practice Consultant

Overview: This session will discuss compliance surrounding payer recoupments and methods to avoid deselection, penalties and fines.

Objectives:

• Identify compliance surrounding billing and overpayments

• Prepare your practice to respond to audit requests

Online only. Link will be emailed one day prior. 

For MetroCare Physicians members and staff 1 hour CEU available